If you have any questions which aren’t answered below please do not hesitate to call us on 03 9592 4509.

Do I pay for freight?
Yes all freight costs are paid as additional costs to products.
How does the ordering and delivery process work?
Once the product request form is filled out and sent to Pavanto, a response via a quote will be sent out in 24 -48 hours detailing pricing of products, freight costs and timing of product delivery. Upon approval of quote, payment must be made to Pavanto in full then products will be shipped out.
How do I make the payment?
Payment can be made direct in the Pavanto account, details to be provided.
Can I change my order?
Orders can be changed up until 1 week before delivery is scheduled to be shipped out.
Can I bulk buy products and receive a better price?
Yes all products if ordered in large quantities are subject to discount depending on the amount ordered.
Do your prices include GST?
Yes all our prices include GST.
Most sites I go to have a standard shopping cart and buy now option, why is yours a quote system?
We have looked at many systems we could use to help you the most. We decided on a quotation system so can give you the best package pricing and lowest shipping fees. On many items we give bulk pricing and a choice of mixing colours.